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Drchaffins
New Contributor

Not getting password reset email for a single account

One of our users that was set up for GoToMeeting isn't getting a password reset email. I requested a password reset for my account and it went right through, so it's not a filter issue. I monitored our email server and have not seen one come through for her. I have verified that the email she was set up with is the same one we're trying to use for the password reset.

What else can I try?

1 ACCEPTED SOLUTION

Accepted Solutions
KateG
GoTo Moderator

Hi @Drchaffins welcome to the Community. Can you click on my profile and send a private message to me with the users email address. I can research this for you. 

Kate is a member of the GoTo Community Care Team.

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1 REPLY 1
KateG
GoTo Moderator

Hi @Drchaffins welcome to the Community. Can you click on my profile and send a private message to me with the users email address. I can research this for you. 

Kate is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!