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Majusch
New Contributor

Problem with using Kandao Meeting Webcam in GoToMeeting App

Hello,

 

Im trying to use the GoToMeeting App for Windows with my Kandao Meeting 360° Webcam, however when im trying to activate it in the preferences, i always get the error "failed to initialize your webcam". I already tried to update the firmware of my webcam, reinstalled it and also started the GoToMeeting App as an administrator, however the error always pops up again. Im having no issues using it on GoToMeeting if I just join the meeting in my browser, or by using it in any other conferencesoftware. 

4 REPLIES 4
GlennD
LogMeIn Manager

Re: Problem with using Kandao Meeting Webcam in GoToMeeting App

Hi @Majusch 

 

Does the camera come with control software? Do you have the ability to change the resolution the camera is set to? 

 

Glenn is a member of the LogMeIn Community Care Team.

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Majusch
New Contributor

Re: Problem with using Kandao Meeting Webcam in GoToMeeting App

Hi @GlennD,

 

I've already figured out what the Problem is.

The Kandao Meeting 360° only supports 1080p as the output resolution, although Kandao states on their website that they support GoToMeeting, which since GoToMeeting only supports up to 720p with their standalone client doesnt seem to be true.

 

The Kandao doesnt come with any Software on its own. The resolution is set at 1080p, no way to change that.

 

Can you think of any solution I can come up with?

I've tried downscaling the signal with OBS Broadcaster to get a virtual webcam in 720p and that worked, however a software to downscale the signal is not a suitable solution for all of my coworkers and would take considerable amounts of time to set up on every client.

AshC
LogMeIn Contributor

Re: Problem with using Kandao Meeting Webcam in GoToMeeting App

@Majusch  Can you please confirm the operating system and GoToMeeting software version you have installed there? 

 

Majusch
New Contributor

Re: Problem with using Kandao Meeting Webcam in GoToMeeting App

Operating System is Windows 10 Pro 21H1 and GoToMeeting Version is 10.17.0 Build 19796