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Christastic
New Contributor

Profile picture doesn't show in Gotomeeting

I've updated my profile picture in my account settings via the website. This profile picture does not show up in the gotomeeting app.

 

I would like to have this show when my camera is turned off. I don't see a way to do this in the app preferences.

 

Thanks,

Chris

4 REPLIES 4
AshC
LogMeIn Contributor

Re: Profile picture doesn't show in Gotomeeting

Hi @Christastic

Try this manual removal technique by locating <user>\AppData\Local\Temp\G2MWTMyProfile

 

Then delete the picture there, and upload a fresh version thereafter.

Christastic
New Contributor

Re: Profile picture doesn't show in Gotomeeting

Hi there - do you know where i can find that file on a mac?

dharlow
Active Contributor

Re: Profile picture doesn't show in Gotomeeting

We don't see any profile pictures in Go To Meeting, it seems to be a Lab's function that does not work either on the Mac (or on Windows in our tests).

As your competitors have working profile pictures for their meeting participants is there a plan to add this to GoToMeeting? Not everyone can participate by video and 10 months+ of looking at initials in meetings is getting old. @AshC

AshC
LogMeIn Contributor

Re: Profile picture doesn't show in Gotomeeting

@dharlow  I will try to get an update around the status of this feature request from the team.