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presidentnsm
New Contributor

Re: Missing cloud recording

I had a meeting this afternoon, 18 January from 4 pm - 7 pm (Kuala Lumpur time), meeting ID999319245. 

 

The notification says there is a 3 hour meeting, but the recording i had was only 2 seconds. Kindly help to check and retrieve that recording. 

 

Thank you! 

 

ESTee

 

1 REPLY 1
AshC
LogMeIn Contributor

Re: Missing cloud recording

@presidentnsm If this was a cloud recording then you may be able to contact Customer Support to see if they can location the original files on our servers for another conversion attempt.

 

If this was a local recording file, then it is possible the recorded meeting is lost, as we do not keep any backup files when Organizers save to their own hard drive.