Forum Discussion

Wgoods1's avatar
Wgoods1
Active Contributor
3 years ago

Recording skipping

I have a user who when recording the meeting and sharing their screen encounters an issue where the recording will skip and be much shorter than it should be. This seems to happen when they share the...
  • AshC's avatar
    AshC
    3 years ago

    Hi Wgoods1 

    It does sound like the remote desktop connection may be confusing some of the recording attempts there.  Do you notice any difference if you switch to cloud recording?

    Is the main system hosting / recording the session a Windows machine? 

     

     

Wgoods1's avatar
Wgoods1
Active Contributor

Thank you for the tip but both converting it and changing the original to a .wmv yield the same results of the skipping/shortened meeting.

AshC's avatar
AshC
Retired GoTo Contributor
3 years ago

Can you try making another participant co-organizer while in session in order to create a separate recording on a different PC for the same meeting?