Sending recordings of meetings to others

[bmartin222]

I am sending the recorded video of meetings to clients, but they get an error message that tells them they can not open the video file.

Anyone help me with this?

[bmartin222]

Why can't my clients open the recorded video of the meeting?

[AshC]

@bmartin222 Can you be more specific with what you're experiencing when watching your GoToMeeting video? 

[bmartin222]

I am able to view my recorded meetings perfectly.

However, when I send them to a client, they are unable to open it.

I am new to this and not sure why they can't open it. I include myself in the message and am able to open the video I am sending to them.

thanks for any help

[AshC]

OK @bmartin222  -- Please view the Meeting History in your online account and check the expiration date of the cloud recording in questions (the default is 7 days after the broadcast time).  You may extend this expiration time up to 1 year later.