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New Contributor

3 monitor issue

I have a 3 monitor set up both on the host computer as well as on the remote. I am able to see two but not three. Is there a fix for this?

8 REPLIES 8
LogMeIn Contributor

Re: 3 monitor issue

@stambouli  Can you specify how the monitors are attached at both locations?

 

Have you already tried holding Shift as you click the Maximize button in the GoToMyPC viewer window?

New Contributor

Re: 3 monitor issue

Yes, it only shows 2 monitors not three when i do that 

LogMeIn Contributor

Re: 3 monitor issue

Please explain the hardware and connections between the displays in use.

New Contributor

Re: 3 monitor issue

Remote computer is a desktop  PC with with 2 ACER and an ASUS monitor. Guest is a microsoft surfacebook with 2 external monitors tied to it. i believe they re connecting using a DVI connection 

LogMeIn Contributor

Re: 3 monitor issue

What happens when you manually expand the viewer to the third monitor on your client PC?

New Contributor

Re: 3 monitor issue

I'm not sure i understand your question exactly, but when i start it shows me the left and middle monitors, when press the right arrow it will shift and show me the middle and right monitor. Is that what you mean?

LogMeIn Contributor

Re: 3 monitor issue

Sorry, I meant if you drag the viewer across to the 3rd monitor yourself. 

 

What operating systems are in use at both locations?

 

Are the 3 monitors at both locations arranged in identical fashion?

Do they all have matching resolutions?

New Contributor

Re: 3 monitor issue

I have not tried manually dragging it, i will  try tonight. 

 

Operating systems are the same - windows 10. I adjusted the resolution so they match (that's how i was able to go from 1 to 2 monitors)  and monitors are arranged in identical fashion.