How is it possible for activity to disappear from our GoToMyPC activity log (or be deleted)? I have a screenshot of the timeframe in question from over a year ago. There are 2 sessions and 2 attempts to access PCs that no longer appear in the record. Could someone have manipulated/deleted the record(s)?
@Gary54321 Session history can potentially date back further than 1 year, but that's the minimum we should be saving the data. There should not be any missing logs there at all.
Do you have a screen shot of the data gap, and/or have the specific dates/times of sessions you are seeking?