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New Contributor

Black Line on Screen

I recently started getting a black line about 1/2 to 1 inch wide from the top to the bottom of the screen. It usually happens when sliding the screens back and forth to view the different monitor screens at the office. It will go away if I minimize or run the mouse over the area. Thoughts?
4 REPLIES 4
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LogMeIn Manager

Re: Black Line on Screen

Hi Thomas,

Please provide more details: http://community.gotomypc.com/gotomyp...
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Black Line on Screen

When toggling back and forth between screens, the new screen will often have a thick black line (1/2" to 1") from top to bottom on the screen that was not visible. I have a newer computer, Samsung monitors. This just started a few weeks ago. When i switch from full screen to window in the View drop down, the problem went away.
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LogMeIn Manager

Re: Black Line on Screen

It sounds like some form of video artifact, would you mind checking if there is a newer video driver for your computer?
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Black Line on Screen

Just did that. No luck.