Both of my macs have an issue where the screen wil...

John101 · ‎09-27-2017

Both of my macs have an issue where the screen will become black when a session is initiated and on my machine with multiple monitors, I have to reset the resolution and set it back for the screen to come on. Are these known issues? Is there a workaround or update?

AshC · ‎09-27-2017

Hi John,
Sorry for the trouble there.

Have you tried disabling the Screen Blanking for Mac on the affected Hosts?

Could you confirm what GoToMyPC build is in operation there?

Ash is a member of the GoTo Community Care Team.

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Both of my macs have an issue where the screen will become black when a session is initiated

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