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John101
New Contributor

Both of my macs have an issue where the screen will become black when a session is initiated

Both of my macs have an issue where the screen will become black when a session is initiated and on my machine with multiple monitors, I have to reset the resolution and set it back for the screen to come on. Are these known issues? Is there a workaround or update?
1 REPLY 1
AshC
GoTo Moderator

Re: Both of my macs have an issue where the screen will become black when a session is initiated

Hi John,
Sorry for the trouble there.

Have you tried disabling the Screen Blanking for Mac on the affected Hosts?

Could you confirm what GoToMyPC build is in operation there?


Ash is a member of the GoTo Community Care Team.

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