We have been trying to install GoToMyPC on a new computer for a couple days and can't get it to work. We can get it to install but then can't open it to finish the process. It says it is downloaded but can't even get it to open.
As it is installing there is a time and how much being installed going. Once it is done it says gosetup.exe. When I right click that it gives me the option to open but when I click on it nothing happens.
My apologies, I could have sworn I read in your original post that you were on a Mac . If you are on Windows computer, then the .exe installer is the correct file; please ignore my previous mentioning of a .pkg file.
What kind of antivirus programs do you have, if any? Does GoToMyPC show-up in either your system tray (next to the clock) or in your installed programs list?
It's no trouble at all! What version of Windows are you on? Regardless of what version, I can think of one suggestion for now: in your downloads folder (not from the downloads list in your browser), can you right-click the gosetup.exe file and go to properties, and see if you have an option to Unblock for me please?
If there is no option to unblock in the properties, I think it would be best for you to give our 24/7 support team a call so one of our representatives can connect with you and take a look at what's going on from your side.