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anon2212
New Contributor

Can't get past lock screen + gotomypc Printer no longer working

I have been using gotomypc for a year with no problems.  All of a sudden I can no longer bypass the lock screen on my host computer.  I click, press enter, tried sending ctl-alt-del over and over with no response.  

 

So now I have to leave my computer unlocked at my office.  Trying to do work at home and want to print reports and now my gotomypc printer isn't working saying I have to enable to the printer.  I checked in settings and it's enabled.

 

All computers are updated with windows.  I checked previous user threads and updated video drivers as they suggested.  Nothing is working.  

 

What's the problem here?  Can't lock my computer.  Can't print. Not a good solution

1 REPLY 1
Abhishek Yadav
GoTo Contributor

Re: Can't get past lock screen + gotomypc Printer no longer working

Hey anon2212,

 

Apologies that you are facing trouble with GoToMyPC. I would request you to DM me the following details, so I can help figuring out the issue you are facing:

1. Your username (registered email address).

2. GoTo LogFiles from remote host ( Use the following link to get them - https://support.goto.com/meeting/help/gotologfiles-for-windows-zip )

 

Thanks,

Abhishek