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advgal
New Contributor

Cannot connect to gotomypc from iphone with Mobile 3G/4G service

I have been in contact with support and this is a known issue that when connecting from T-mobile (US) LTE service one is unable to connect to GoToMyPC. Wondering when a fix will be available.
22 REPLIES 22
advgal
New Contributor

I have sent a request to the above email. Thank you.
AshC
GoTo Moderator

The testing of this Beta GoToMyPC build is not complete, and unfortunately was unsuccessful.  As soon as we have a new option available for testing, we'll update the community here with more information.

 


Ash is a member of the GoTo Community Care Team.

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Kush Mirchandan
New Contributor

I'm having the same problem.
advgal
New Contributor

Is there an update to this fix? No point me having GoToMyPc service when I can't even connect via my iphone. 
AshC
GoTo Moderator

I'm sorry the issue still persists.
Should you wish to cancel your subscription for now, please contact our Support directly to confirm your identity.

 


Ash is a member of the GoTo Community Care Team.

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Montintin Monti
New Contributor

Any update on this  ? I have T-mobile and suffer from the same issue
Brian H2
Retired GoTo Contributor

Hi Montintin Montinin,

Thanks for posting in the Community!

This issue is still under investigation by our engineering team. The current workaround is to switch to WiFi instead of Mobile Data.

DMH1950
New Contributor

I know this is an old thread - and I am in the UK not USA, but I have had the same problem for months with access to GoToMyPc via 4G on my IPhone on the vodafone UK network. Logmein/ GotomyPC support seem unaware that this is a known problem and keep giving me "maintenance / housekeeping fixes that do not address the problem. Can anyone provide a definitive answer to this?

 

 

GlennD
GoTo Manager

Hi @DMH1950,

 

Do you have any issues when you connect your iphone to wifi? I am not aware of any issues with Vodafone specifically but I will check with the rest of our support team.

 

Glenn is a member of the GoTo Community Care Team.

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