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New Contributor

Cannot connect to gotomypc from iphone with Mobile 3G/4G service

I have been in contact with support and this is a known issue that when connecting from T-mobile (US) LTE service one is unable to connect to GoToMyPC. Wondering when a fix will be available.
1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Contributor

Re: Cannot connect to gotomypc from iphone with Mobile 3G/4G service

We are currently investigating this GoToMyPC connection issue in depth, and would like to confirm affected accounts for testing purposes.

 

Please send me a direct message with your confirmed GoToMyPC email login for additional information and next steps.

16 REPLIES
New Contributor

Re: Cannot connect to gotomypc from iphone with Mobile 3G/4G service

I have sent a request to the above email. Thank you.
LogMeIn Contributor

Re: Cannot connect to gotomypc from iphone with Mobile 3G/4G service

The testing of this Beta GoToMyPC build is not complete, and unfortunately was unsuccessful.  As soon as we have a new option available for testing, we'll update the community here with more information.

New Contributor

Re: Cannot connect to gotomypc from iphone with Mobile 3G/4G service

I'm having the same problem.
New Contributor

Re: Cannot connect to gotomypc from iphone with Mobile 3G/4G service

Is there an update to this fix? No point me having GoToMyPc service when I can't even connect via my iphone. 
LogMeIn Contributor

Re: Cannot connect to gotomypc from iphone with Mobile 3G/4G service

I'm sorry the issue still persists.
Should you wish to cancel your subscription for now, please contact our Support directly to confirm your identity.

New Contributor

Re: Cannot connect to gotomypc from iphone with Mobile 3G/4G service

Any update on this  ? I have T-mobile and suffer from the same issue
Retired LogMeIn Contributor

Re: Cannot connect to gotomypc from iphone with Mobile 3G/4G service

Hi Montintin Montinin,

Thanks for posting in the Community!

This issue is still under investigation by our engineering team. The current workaround is to switch to WiFi instead of Mobile Data.

New Contributor

Re: Cannot connect to gotomypc from iphone with Mobile 3G/4G service

I know this is an old thread - and I am in the UK not USA, but I have had the same problem for months with access to GoToMyPc via 4G on my IPhone on the vodafone UK network. Logmein/ GotomyPC support seem unaware that this is a known problem and keep giving me "maintenance / housekeeping fixes that do not address the problem. Can anyone provide a definitive answer to this?

 

 

LogMeIn Manager

Re: Cannot connect to gotomypc from iphone with Mobile 3G/4G service

Hi @DMH1950,

 

Do you have any issues when you connect your iphone to wifi? I am not aware of any issues with Vodafone specifically but I will check with the rest of our support team.

 

Glenn is a member of the LogMeIn Community Care Team.

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