Cannot connect to gotomypc from iphone with Mobile 3G/4G service

[advgal]

I have been in contact with support and this is a known issue that when connecting from T-mobile (US) LTE service one is unable to connect to GoToMyPC. Wondering when a fix will be available.

[advgal]

I have sent a request to the above email. Thank you.

[AshC]

The testing of this Beta GoToMyPC build is not complete, and unfortunately was unsuccessful.  As soon as we have a new option available for testing, we'll update the community here with more information.

[Kush Mirchandan]

I'm having the same problem.

[advgal]

Is there an update to this fix? No point me having GoToMyPc service when I can't even connect via my iphone. 

[AshC]

I'm sorry the issue still persists.
Should you wish to cancel your subscription for now, please contact our Support directly to confirm your identity.

[Montintin Monti]

Any update on this  ? I have T-mobile and suffer from the same issue

[Brian H2]

Hi Montintin Montinin,

Thanks for posting in the Community!

This issue is still under investigation by our engineering team. The current workaround is to switch to WiFi instead of Mobile Data.

[DMH1950]

I know this is an old thread - and I am in the UK not USA, but I have had the same problem for months with access to GoToMyPc via 4G on my IPhone on the vodafone UK network. Logmein/ GotomyPC support seem unaware that this is a known problem and keep giving me "maintenance / housekeeping fixes that do not address the problem. Can anyone provide a definitive answer to this?

[GlennD]

Hi @DMH1950,

Do you have any issues when you connect your iphone to wifi? I am not aware of any issues with Vodafone specifically but I will check with the rest of our support team.