I apologize for this issue @DMH1950 .
This issue is still affecting iOS users while on Mobile Data and the GoToMyPC Mobile App. As soon as more information becomes available, we will update this post.
We are currently investigating this GoToMyPC connection issue in depth, and would like to confirm affected accounts for testing purposes.
Please send me a direct message with your confirmed GoToMyPC email login for additional information and next steps.
I have not been able to use gotomypc on my iphone mobile with Vodafone for months. I can use it wifi no problem but not on 4g or 3g. I'm with vodafone and there is definitely an issue which I believe is compatability with vodafone and gotomypc . This has been across several iphones I've had. I thought it might be to do with the old app and new app but actually neither of them work. I'd love it to be fixed as often when I need it most I'm not on wifi.
On gIffgaff (o2) it works OK
When I login to gotomypc I can see the pcs but when I enter the password to connect I cannot log in to them, it gives a message
"Gotomypc could not connect to your computer. Please check your internet connections and try again. "
That's ridiculous because I can see the PCs and in every other way the Internet connections are working just fine and on my PC
iphone 6 and 7 + vodafone - FAIL
iphone 6 and 7 + wifi - OK
iphone 6 + Giff Gaff/O2 - OK
ipad + vodafone - OK
ipad + wifi - OK
Any help greatly appreciated
Hi Support Team,
I have a paid subscription to GotomyPC as well.
And I require it when I'm out of the office.
But it won't connect when I'm on LTE on the MTN Network (South Africa)
As soon as I get on a Wifi it goes through.
PLEASE help or I will have to look at alternative solutions.