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tobiasinc
New Contributor

Change Access Code produces error message

For the past week, I've been trying to change the access code for one of our computers.  Every time I do so, I give it my login name and password, and it responds with an error message, " Internal Error - GoToMyPC

An Internal Error has occurred. Please try again.

OK "

Trying again produces the same result.  What could be causing this error?

3 REPLIES 3
AshC
LogMeIn Contributor

Re: Change Access Code produces error message

@tobiasinc  If this is your personal account, are you able to try re-installing GoToMyPC on the Host computer? 

tobiasinc
New Contributor

Re: Change Access Code produces error message

While you didn't directly answer my question,  uninstalling and re-installing GoToMyPC did work.  Once I reinstalled it, I tried changing the access code  again, and this time everything went as expected.  But I wonder why this  was necessary - was  there a bug in earlier versions that didn't get  fixed with updates?  I'm usually pretty good about keeping current with updates.

 

Anyway, thanks for your help, especially if you're a volunteer helper rather than a LogMein employee.

AshC
LogMeIn Contributor

Re: Change Access Code produces error message

@tobiasinc  It could have been a problem if the software was originally installed a long time ago. 

 

Don't forget: if you ever need immediate help feel free to call into Support at any time.