When I'm remoting into my desktop from my laptop via GoToMyPC, my desktop will appear to freeze, because the GoToMyPC screen will stop updating. I've discovered that this is a purely visual glitch with the GoToMyPC software however. My desktop is not in fact frozen, nor is the connection interrupted, because if I move my mouse or click or press keys with my laptop on the GoToMyPC window, the clicks and keypresses are in fact registered on the desktop.
Obviously my internet connection is still working, if my mouse and keypresses are getting through to my desktop, so what's stopping GoToMyPC from updating my screen?
Please share your GoToMyPC App desktop version. If you are on 2921, then we can try changing the version if it works fine after that. You may DM me your registered email address, in this case.
Abnishek, I have not had much trouble with this since I first posted the problem. When it has happened, I have simply closed GoToMyPC and reopened it, with no consequence other than the lost time. I have also noticed that disabling the sound seems to help the connection run most smoothly. Thank you for your reply. I will DM if the problem returns and persists.
Same issue here - one user is locking up sometimes several times a day. From his client/home computer, he just sees a static, frozen screen, but on the host computer in the office I can see his cursor moving, mouse clicks work, etc. Any suggestions would be appreciated. He uninstalled/reinstalled on the client computer, haven't tried on the host yet. Would it help to try that? Not sure what version he has, but it was installed within the last several months.
Issue isn't with keyboard/mouse controls, those are still working, problem is that the screen/display has locked up on the client side. It's working at host, but client can't see it, as the screen isn't updating. Windows 10, latest version (V9.1 Build 3001), was just removed and reinstalled to ensure latest version. Still having the issues after reinstall and reboot. Trying to get results of connection wizard to see if it might be a connection issue on his end, though everything else seems to work, even a flaky connection on his end seems like it should cause slow response or disconnect, not a screen freezing while everything else continues to work.
We're using Gotomypc, not PC Connect, not sure if that makes a difference, but yes, if he closes it and reconnects it's back to normal. Sometimes it'll then be fine for the rest of the day, sometimes it'll happen several times. It's hard to get entirely accurate info since he's working remotely and I've found people tend to exaggerate when frustrated ("It happens several times a day, every day!" can really mean it happened twice a day, three different days last week...), but it's happening enough that he's complaining about it. 🙂