cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
To help support our community and customers during the outbreak of Coronavirus (COVID-19), LogMeIn is providing free Emergency Remote Work Kits for Health Care Providers, Educational Institutions, Municipalities, Non-Profit organizations, and current LogMeIn customers. For more information please visit https://www.gotomeeting.com/work-remote
Highlighted
New Contributor

Commands not responding to host computer

Hello,

 

Today I have tried to access my host computer I can connect but host pc not respond to my command.

 

Why does this happen?  I h re-install the program but do again the same without respond my commands.

thank you

Tags (1)
4 REPLIES 4
Highlighted
New Contributor

Re: Commands not responding to host computer

Now I get thos message in browser when trying to hit the 'connect' button.

 

I have this message;

 

You need a Java-enabled browser to use the GoToMyPC Universal Viewer. To learn how to enable Java in your browser, see https://www.gotomypc.com/help/#the_gotomypc_viewer/universal_viewer.htm.

 

I have trying use different browser but I have the same issue

 

You need a Java-enabled browser to use the GoToMyPC Universal Viewer. To learn how to enable Java in your browser, see https://www.gotomypc.com/help/#the_gotomypc_viewer/universal_viewer.htm.

 

Please advice

Highlighted
LogMeIn Contributor

Re: Commands not responding to host computer

@veggera  That sounds like a function of GoToMyPC that should not be operational. 

What version of GoToMyPC is installed on the Host PC? 

 

What OS is your client PC running? 

Highlighted
New Contributor

Re: Commands not responding to host computer

Hello @AshC ,

 

Thanks for your reply.

 

>What version of GoToMyPC is installed on the Host PC? 

- Version: 10,3 (2714)

 

 

>What OS is your client PC running?
-  Windows 10 PRO 10.0.18363 (Build 18363)


Thank you very much for your help.


Highlighted
LogMeIn Contributor

Re: Commands not responding to host computer

That all sounds up to date.  Can you please click my Community name to send a private message with your GoToMyPC login email spelling?  There may also be a setting on the account that is attempting to force the UV as the primary connection method.