Display Resolution problem

[MarykayH]

One of my users is suddenly stuck at 640x480 resolution when connecting to the host computer.  This host machine happens to be one of the few with only a single monitor.  I have updated drives, rolled back drivers and she has changed all the settings to no avail.  It's completely unusable this way.  Is there anything else that we can try?

[AshC]

Hi @MarykayH 

What operating system version is the Host PC currently running?

Can you confirm the GoToMyPC software version installed there?

[MarykayH]

Host is running Windows 10 1909 and the GoToMyPC client just updated itself yesterday to version 11.5.3142.  The problem persists after the update.

[AshC]

@MarykayH  It sounds like you've done all the pre-required troubleshooting for a problem of this type.  If it persists when connecting from different clients then I would suggest creating a case through Customer Support.