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New Contributor

Download Windows 7 Issue

I have tried to download the GotoMyPC on my windows 7 desktop computer & it won't install..I get the following error

14:18:52 1150 E: displaying error:
Citrix Online Launcher encountered an error:

Error 12029 sending request to server builds.citrixonlinecdn.com
A connection with the server could not be established
Failed to download GoToMyPC from our servers.

I tried on my laptop which has another windows version..Installed no issues...Any ideas?
4 REPLIES 4
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LogMeIn Manager

Re: Download Windows 7 Issue

Hi Cindy,

Are you trying to install to Host software or just connect to a Host from this Windows 7 PC? Do you have any Internet security software installed that could be blocking our software?
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Download Windows 7 Issue

Connect to a host
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New Contributor

Re: Download Windows 7 Issue

no shut off all firewalls & anti virus
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LogMeIn Manager

Re: Download Windows 7 Issue

Thanks Cindy. Disabling firewall and anti-virus software is not safe, please make you have them both re-enabled on your PC as soon as possible. Most software firewalls will continue to block applications in the they were already blocking, even if you disable them. Please take a look at our documentation here: http://support.citrixonline.com/en_US...

Or call our toll free Support for one on one assistance.
Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!