@glnzglnz @brianweaver Thanks for your patience.
GoTo engineers are requesting some additional log files to investigate. If you are able to download and run this .zip file on the problem machine, gather all the GoToMyPC logs available and click my Community name to send a private message with those results.
Ash - cannot run .exe files on my company PC.
1) What log files should I copy? Please send folder paths.
2) What does g2avrs.exe do, that it tries to run once per minute?