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New Contributor

GoTo Opener Mac for GoTo My PC doesn't work

Since Catalina, the opener will not work for GoTo my PC.

I get the message the " 

GoToMyPC Viewer (2220)” needs to be updated.

The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.

Steve

2 REPLIES 2
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LogMeIn Contributor

Re: GoTo Opener Mac for GoTo My PC doesn't work

You need to upgrade your desktop app version. Please click on "check for updates" in your desktop app to upgrade the app. More information can be found here : https://support.logmeininc.com/gotomypc/help/how-do-i-automatically-install-updates-1168862071 

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New Contributor

Re: GoTo Opener Mac for GoTo My PC doesn't work

No, it's not the desktop client.

 

The issue is when I try to access the host computer so with any browser I go to the Gotomypc.com site, login, select the host computer I want, It then tries to download the Gotomypc Viewer for the remote computer.  That is the application that gives the message it needs to be updated.

 

Steve