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DareIng
New Contributor

GoToMyPC Host login problems

 

Hi, 

 

Lately when using GoToMyPc I can get as far as the Host PC  Lock screen but I am unable to open the login page.  Screen freezes far a bit then reboots with the mouse controls rules and the lock screen. This happens from both android and window devices.  I can get access if I leave my PC unlocked.  Not optimal.

 

GoToMyPC version: 2022.8.3585

Status: Ready

Service: Not running as a service

 

PC: Windows 10 Pro

 

Anybody have this problem and fixed it?

 

Thanks.  DareIng

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: GoToMyPC Host login problems

Hi @DareIng, welcome to the community.

 

I believe this results from GoToMyPC not Running as a Service on Windows. I'm not sure what happened to cause this, but reinstalling the Host software on your PC should result in it Running as a Service again so you can lock and unlock the computer remotely (along with other Admin-level tasks).

 

 

Glenn is a member of the GoTo Community Care Team.

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View solution in original post

2 REPLIES 2
GlennD
GoTo Manager

Re: GoToMyPC Host login problems

Hi @DareIng, welcome to the community.

 

I believe this results from GoToMyPC not Running as a Service on Windows. I'm not sure what happened to cause this, but reinstalling the Host software on your PC should result in it Running as a Service again so you can lock and unlock the computer remotely (along with other Admin-level tasks).

 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
DareIng
New Contributor

Re: GoToMyPC Host login problems

Thank you.  Took a couple of times to get it to reinstall but it finally took hold, 

 

Solution Accepted.  "Bing!!"

 

Dare