GoToMyPC on Windows Server just stopped working

[cfowler]

Same issue only reported recently.  g2tray.exe v11.5.0.3142.  Reboot = fail, uninstall / reinstall = fail, can't access preferences since the tray icon disappears as soon as the cursor comes into contact with it.  Tried running as administrator / compatibility mode, etc...   Is LogMeIn aware of the issue and do they have a solution?

Cheers 

[cfowler]

Confirmed. V10.2.0.2695 downloaded on 03/18/2021. client auto updated at some point later through the evening to 11.5.0.3142 and no longer works on Windows Server OS.

Faulting application name: g2tray.exe, version: 11.5.0.3142, time stamp: 0x603d4f1b
Faulting module name: g2tray.exe, version: 11.5.0.3142, time stamp: 0x603d4f1b
Exception code: 0xc000041d
Fault offset: 0x000582e4
Faulting process id: 0xd00
Faulting application start time: 0x01d71ccdd13f9d93
Faulting application path: C:\Program Files (x86)\GoToMyPC\g2tray.exe
Faulting module path: C:\Program Files (x86)\GoToMyPC\g2tray.exe
Report Id: 06c11f68-cc6b-4e41-be0b-73bc9c1a37d6
Faulting package full name:
Faulting package-relative application ID:

[IkeEllis]

This is happening to me, too.

[AshC]

Hey everyone,

Firstly I apologize this issue is affecting your workflow, and wanted to let you know we are working hard on a fix.

Secondly, I want to thank those who have helped us understand the initial failure with host log files.  If you are still being affected by this issue, and want an immediate resolution, please call Customer Support at your convenience in order to request a temporary downgrade of the server's GoToMyPC software build.

[HG48]

I can't right click on GTMPC icon as it disappears before you can do anything.  Hope fix will be done soon.

Thank you for letting us know that fix is being worked on.

I use GTMYPC to work on our server working remotely from home.

[sshick]

I'm having issues on both my Server 2012 machines.  I've DM'd the tech that was posting on this thread and have heard nothing back.  Anyone have any other ideas?  

[mgraham49]

Running a Windows 2012 server which is running Windows 10 on an Amazon EC2 instance in the AWS cloud.  Access for important users through GTMPC rather than other methods.  The server suddenly became "unavailable" about 5 days ago,  GTMPC is working, because can log into other computers under same general GTMPC, which show fine, but the 3rd computer, the AWS EC2 instance, shows unavailable.  Have run all windows patches, plus uninstalled and reinstalled GTMPC.  Still shows unavailable, and when you click on the up arrow in bottom right hand corner of other computer, the GTMPB icon shows with a "!" over it, but when you maneuver there, it disappears.  

What is solution.  Critical access.  

[csteph195]

What is the status of this?  It's still not working for me and I have reinstalled the GotoMyPC host on my windows Servers.  Still getting Faulting application name: g2tray.exe, version: 11.5.0.3142, time stamp: 0x603d4f1b

[cfowler]

Check the g2tray.exe version number - ...Program Files (x86)\GotoMyPC\g2tray.exe - right click properties, details and look at the version # - 11.5.0.3142 has the issue.  I had an older client, v 10.2.0.2695, which I installed to test / reproduce the issue.  The current resolution we have employed is to right click the system tray icon (GTMPC), select Preferences and change the auto-update to "ask me to install updates".

cheers,

CF

[csteph195]

Can the update of the host be done remotely?  I'm not in the office nor in front of the server.  I was able to RDP into the server from another GoToMyPC (workstation) host and reinstall the host on the server but it seems version: 11.5.0.3142 was reinstalled on the server host.