While we have a newer version coming out this week to resolve the problem, currently the only way to fix this on a downgrade request would be a full re-install of the application.
@mgraham49 I apologize for the difficulty there. We have a permanent fix coming in about 2 days that you can update to.
If you need a more immediate fix, then Customer Support can temporarily downgrade that Host server's build, and a full re-install may be necessary.
No this cannot be done via RDP, you need a console connection - IE vSphere / similar or physical console access. RDP connections won't show the tray icon - to the best of my knowledge.
We're having the same issue. Was the update released today as planned? How can I get the update?
I uninstalled by previous version and when I reloaded I got the updated version 11.4.3068. I've tested on all my servers and a reboot does not kill the service like before.
Just gave that a shot. Unfortunately I'm still getting the same version: 11.5.3142. Did you have to call support first to get them to downgrade your version?
I had contacted them about downgrading my account but I don't think they every did. The announcement of the upgraded version came out first so I just tried re-installing and I got the new version. I never did heard anything that they had down graded my account.
Still getting the same version here as well, 184.108.40.20642. Could be regional delay. I did contact support last week and it was very poor support. I asked to have the call escalated and was told no problem a supervisor would contact me within 24-48hrs. That was last Friday, still no contact / follow-up as of today.
The only way support can downgrade a client remotely or automatically is if the client is running. If the client won't run, it'll never know there's an update (beit to upgrade or downgrade). When they do provide a resolution and offer the new client, this would still be a manual process, since the broken client won't stay running.
Best of luck,
Just want to say thank you for your post, it saved me a great deal of time in troubleshooting!