We have a Windows Server 2019, using for file share and basic domain control. We have GoToMyPC installed on it for a year. It's worked fine for a year! We did NOT installed anything new, or changed settings, but out of nowhere is just stopped working! I reinstalled multiple times (with uninstalling and manually deleted all leftover files). Also tried it without firewall, but no luck. As I mentioned it just worked for a year.
So when I start GoToMyPC either from shortcut direct from the exe if appears next to the clock for a second with a yellow exclamation mark on it, when I roll over with the mouse, the icon disappears and also the processes in the task list. (I managed to move close and the pop up menu showed: "Initializing...")
The server's event log did the thing and it logged the issue, but not much information over there. Here it's the full log:
Faulting application name: g2tray.exe, version: 188.8.131.5242, time stamp: 0x603d4f1b
Faulting module name: g2tray.exe, version: 184.108.40.20642, time stamp: 0x603d4f1b
Exception code: 0xc000041d
Fault offset: 0x000582e4
Faulting process id: 0x1cc8
Faulting application start time: 0x01d71bb33e288a5b
Faulting application path: C:\Program Files (x86)\GoToMyPC\g2tray.exe
Faulting module path: C:\Program Files (x86)\GoToMyPC\g2tray.exe
Report Id: a0695619-f79e-436a-afa5-f5be06286678
Faulting package full name:
Faulting package-relative application ID:
As I mentioned:
-No changes on that computer. -Already reinstalled multiple times. -Checked all the resources how to fix problems with GoToMyPC.
But over here I think something else went wrong.
While we have a newer version coming out this week to resolve the problem, currently the only way to fix this on a downgrade request would be a full re-install of the application.
@mgraham49 I apologize for the difficulty there. We have a permanent fix coming in about 2 days that you can update to.
If you need a more immediate fix, then Customer Support can temporarily downgrade that Host server's build, and a full re-install may be necessary.
I had contacted them about downgrading my account but I don't think they every did. The announcement of the upgraded version came out first so I just tried re-installing and I got the new version. I never did heard anything that they had down graded my account.
Still getting the same version here as well, 220.127.116.1142. Could be regional delay. I did contact support last week and it was very poor support. I asked to have the call escalated and was told no problem a supervisor would contact me within 24-48hrs. That was last Friday, still no contact / follow-up as of today.
The only way support can downgrade a client remotely or automatically is if the client is running. If the client won't run, it'll never know there's an update (beit to upgrade or downgrade). When they do provide a resolution and offer the new client, this would still be a manual process, since the broken client won't stay running.
Best of luck,