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buruhazard
New Contributor

GoToMyPC on Windows Server just stopped working

Hello!

 

We have a Windows Server 2019, using for file share and basic domain control.  We have GoToMyPC installed on it for a year. It's worked fine for a year! We did NOT installed anything new, or changed settings, but out of nowhere is just stopped working! I reinstalled multiple times (with uninstalling and manually deleted all leftover files). Also tried it without firewall, but no luck. As I mentioned it just worked for a year.

 

So when I start GoToMyPC either from shortcut direct from the exe if appears next to the clock for a second with a yellow exclamation mark on it, when I roll over with the mouse, the icon disappears and also the processes in the task list. (I managed to move close and the pop up menu showed: "Initializing...")

 

The server's event log did the thing and it logged the issue, but not much information over there. Here it's the full log:

 

Faulting application name: g2tray.exe, version: 11.5.0.3142, time stamp: 0x603d4f1b
Faulting module name: g2tray.exe, version: 11.5.0.3142, time stamp: 0x603d4f1b
Exception code: 0xc000041d
Fault offset: 0x000582e4
Faulting process id: 0x1cc8
Faulting application start time: 0x01d71bb33e288a5b
Faulting application path: C:\Program Files (x86)\GoToMyPC\g2tray.exe
Faulting module path: C:\Program Files (x86)\GoToMyPC\g2tray.exe
Report Id: a0695619-f79e-436a-afa5-f5be06286678
Faulting package full name:
Faulting package-relative application ID:

 

As I mentioned:

-No changes on that computer. -Already reinstalled multiple times. -Checked all the resources how to fix problems with GoToMyPC.

 

But over here I think something else went wrong.

 

 

30 REPLIES 30
AshC
GoTo Moderator

@SimonZ  Although we have released the fix for this issue on servers, you may need to re-install the GoToMyPC app on affected machines, as the regular update process may not be able to communicate correctly due to the disconnect.


Ash is a member of the GoTo Community Care Team.

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