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Gotomypc - viewer - not working on catalina

My laptop is now running Macos Catalina, but when I try to remote control one of my Gotopc enabled systems, I get a note from Apple that the viewer is no longer compatible with catalina - I suspect it's 32-bit. 

 

The version of the viewer in my user\library\applciation support\gotomypc is GoToMyPC Viewer (2220). I've tried deleting it in the hope that I'd get a new version, but on launch of a remote session, the same incompatible version of the viewer is downloaded. 

 

I see that the dekstop app is compatible with Catalina, but did something forget about updating the viewer? Is there a new version of the viewer?

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New Contributor

Re: Gotomypc - viewer - not working on catalina

Well, I deleted the G2PUserData.plist in the same location, tried again, and this time it downloaded/launched version 2586, which does work.

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New Contributor

Re: Gotomypc - viewer - not working on catalina

Well, I deleted the G2PUserData.plist in the same location, tried again, and this time it downloaded/launched version 2586, which does work.

View solution in original post