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New Contributor

Having a problem connecting to the Host Computer from a new computer

Having a problem connecting to the Host Computer from a new computer - signed onto GOTOMYPC.com from my webbroweserband it logs onto the Host but then the screen I get is black - help!
2 REPLIES 2
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LogMeIn Contributor

Re: Having a problem connecting to the Host Computer from a new computer

Hi Steve,
Sorry for the trouble there.

I would next get someone to reboot your Host computer and/or test the connection from a mobile device, off network to confirm the experience is the same.

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New Contributor

Re: Having a problem connecting to the Host Computer from a new computer

I went to the user manual and tried Remotely Unlocking the Host Computer and for some reason it worked - thanks for your help.