Having a problem connecting to the Host Computer from a new computer

[Steve Burns]

Having a problem connecting to the Host Computer from a new computer - signed onto GOTOMYPC.com from my webbroweserband it logs onto the Host but then the screen I get is black - help!

[AshC]

Hi Steve,
Sorry for the trouble there.

I would next get someone to reboot your Host computer and/or test the connection from a mobile device, off network to confirm the experience is the same.

[Steve Burns]

I went to the user manual and tried Remotely Unlocking the Host Computer and for some reason it worked - thanks for your help.