I have a employee working from home, she said she remembered her passwords and was good to go. Come to this morning and she locked her access entering the wrong access codes a few times. I tell her to wait until I can get in to change her access code. I get in and I can't change it, with everything in the taskbar icon greyed out, saying Account Locked, contact your administrator. I go into the company manager account, and look at the logs, I see she soft locked the host pc, then finally I see Host Hard Lock. Now no one can get into this machine, I tried reinstalling, logging in with another user. I even selected the PC in the manage PC section and hit unlock, and it says 0 pcs unlocked, this PC is not locked. I have no way to unlock it, I see know way to fix it in the company manager screen, and they're is no help whatsoever in the online cooperate user manual or the online help.
