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cameronjpu
Active Contributor

How to get rid of Lastpass and bitdefender ads?

Title says it all.  Even the "dont ask again" box on the new BT AV ad only applies per computer, so I still have to click it 3-4 times per day.  This doesn't seem like any way to treat a customer, forcing them to continually deal with ads for your other service.  I can tell you one thing, Logmein, Inc - because you force me to deal with these ads, I will CERTAINLY not be using LastPass or Bitdefender AV.  Was that your goal?  To make me hate those services?  If so, job well done.

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: Unwanted antivirus

[UPDATE]   The LogMeIn antivirus advertisement is disabled for all corporate end users, and is only seen by Administrators when they log in through gotomypc.com.

 

The ad will disappear when GoToMyPC subscribers click 'Do not show again' --- unless the end user clears their cache in between connections.

View solution in original post

17 REPLIES 17
AshC
LogMeIn Contributor

Re: I pay a lot for Gotomypc, why must I deal with Lastpass and bitdefender ads?

@cameronjpu  I apologize for the annoyance, and believe we should be able to disable that messaging soon.  ETA currently is about 3 weeks for this switch to finalize. 

 

Thanks for your patience.

cameronjpu
Active Contributor

Re: I pay a lot for Gotomypc, why must I deal with Lastpass and bitdefender ads?

Man I hope so - I complained bitterly about the LastPass junk for weeks before giving up when it became clear that no one cared if I was happy or unhappy.  I'll believe it when I see it happen.

AshC
LogMeIn Contributor

Re: I pay a lot for Gotomypc, why must I deal with Lastpass and bitdefender ads?

During some testing we were only able to make the request repopulate if using a private browsing experience.  So in your case you may have a security plugin / browser app that is mimicking this behavior?

cameronjpu
Active Contributor

Re: I pay a lot for Gotomypc, why must I deal with Lastpass and bitdefender ads?

Ha!  No.  I am using normal browsers on dozens of computers as I move around the DC area throughout my work day, FIXING COMPUTERS.  I am an IT professional.  

 

Your ANNOYING come-on for a product I DONT WANT comes up every time I log in on a new computer where I haven't before told it I DONT WANT TO SEE IT AGAIN.

 

God you guys are terrible.  I am working hard to find a product I can use to replace gotomypc functionality.  I hope your effort to get me to use your stupid AV and password managers are worth losing someone paying $400+ per year. 

pkokkinis
New Contributor

Re: How to get rid of Lastpass and bitdefender ads?

Add me to the list of upset IT admins. I don't see these popups myself, but my end users do and each inquiry is a ticket. "Your host computer is safe" I have to say to each one asking me so they could be reassured. "Are you sure?" some ask. "Yes, it's just an ad from LogMeIn" I try again to reassure. The one boss-woman retorted, "But don't we pay for GoToMyPC?"  Anyone at LogMeIn reading any of this?

AshC
LogMeIn Contributor

Re: How to get rid of Lastpass and bitdefender ads?

We are working on a way for Admins to disable these ads completely.  Hopefully just a few days away.  I'll update everybody as soon as I hear more.

 

Thanks for your patience.

cameronjpu
Active Contributor

Re: I pay a lot for Gotomypc, why must I deal with Lastpass and bitdefender ads?

Yeah these guys are worthless. They have a service they sell for more than $1 per day per computer but they sacrifice it for an ad worth pennies per year. What a bunch of idiots.
cameronjpu
Active Contributor

Re: I pay a lot for Gotomypc, why must I deal with Lastpass and bitdefender ads?

Doesn’t seem like it’s solved yet.
AshC
LogMeIn Contributor

Re: How to get rid of Lastpass and bitdefender ads?

Hello everyone, and thanks for waiting.

I should have a solid ETA in a few days, and expect the admin tool release shortly afterwards.