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cameronjpu
Active Contributor

How to get rid of Lastpass and bitdefender ads?

Title says it all.  Even the "dont ask again" box on the new BT AV ad only applies per computer, so I still have to click it 3-4 times per day.  This doesn't seem like any way to treat a customer, forcing them to continually deal with ads for your other service.  I can tell you one thing, Logmein, Inc - because you force me to deal with these ads, I will CERTAINLY not be using LastPass or Bitdefender AV.  Was that your goal?  To make me hate those services?  If so, job well done.

40 REPLIES 40
Admin_
New Contributor

It's pretty crappy the way you try to push your antivirus on us.  I get it, some muppets get bonuses based on the number of your antivirus installs, so they use shady tactics to get as many as possible. 

But here's the thing, NOBODY likes that.  It's like the Java updater installing Ask browser toolbar unless  you notice and uncheck the checkbox. It's like Microsoft installing Teams on every Windows PC! 

 

Tell us about your new product or service, but don't force it on us!  Don't push it on us!  Don't nag us about it!

 

It isn't enough to make me cancel the account, but it does put you in the running for worst company, right next to Comcast.  If you guys use NPS scoring, mark me down as giving you a 1.

 

cameronjpu
Active Contributor

OK, so, 14 days ago you said that you would have a solid ETA in a few days. Do we have a solid ETA yet? It’s a good thing I didn’t hold my breath…

Do you know what, I’ve got a better way for you guys to make money than spamming you’re paying clients. You should write a book called “how to piss off you’re paying clients for no benefit to yourself“. I’d buy that book, because you guys are pros.
AshC
GoTo Moderator

I'm sorry for the delays.  In the next 10 days we will have admin options for disablement. 


Ash is a member of the GoTo Community Care Team.

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cameronjpu
Active Contributor

See you in 10 days, which is 25 days after you said it would be done "in a few days".  Anybody taking bets on whether it's done in 10 days?

AshC
GoTo Moderator

I am very hopeful we will have this in place earlier than that. 


Ash is a member of the GoTo Community Care Team.

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AshC
GoTo Moderator

[UPDATE]   The LogMeIn antivirus advertisement is disabled for all corporate end users, and is only seen by Administrators when they log in through gotomypc.com.

 

The ad will disappear when GoToMyPC subscribers click 'Do not show again' --- unless the end user clears their cache in between connections.


Ash is a member of the GoTo Community Care Team.

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cameronjpu
Active Contributor

Just checking back in.  I still receive the message.  Now, maybe I have not hit "do not pester me again" in a while (since it did nothing to do so), so I just did hit that anti-pester button.  I will check on the next computer that I use to connect.  I am not optimistic.

 

Edit: nope, solution not done.  It amazes me that a rep of the company would bother posting that it was solved when it clearly isn't.

 

I don't have a corporate account, just a normal "consumer" level one.  Maybe that's your confusion.  But this is PATHETIC.

zygmorph
New Contributor

Yes absolutely PATHETIC.  We are paying for a remote desktop product.  We already did our job and held up our end of the bargain.  This is not what we should be paying for.

 

This is confusing our users.

cameronjpu
Active Contributor

Ads are still there.  Want to give us another fake promise to remove them, and then claim they are gone when they are not?   Or have you decided our complaints are not worth logmein's trouble.  Should we keep working to find a replacement service or are you getting way too much great free press out of this terrible pestering pop-up ad for a service you're trying 

 

And what's the deal with the solution being marked?  It wasn't marked by me, did Ash do that?  How crazy is that?  Posts a fake solution, then marks the discussion closed?!?

cameronjpu
Active Contributor

@AshC  still no movement on removing the spam, and you seem to have lost interest in customer service on this issue.  What say you?