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AshC
GoTo Moderator

Re: Unwanted antivirus

@cameronjpu   I believe we are adding a permanent confirmation setting to dissipate those pop ups very soon. 


Ash is a member of the GoTo Community Care Team.

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cameronjpu
Active Contributor

Re: Unwanted antivirus

Man, I am COMPLETELY shocked that nothing has happened in the nearly 3 months since AshC said something would be fixed "very soon".  This company is junk.

AshC
GoTo Moderator

Re: Unwanted antivirus

@cameronjpu  Do you have any browser apps or security settings within that may be automatically clearing your local cache there?  

 

Should you continue to see the popups, please click my Community name to confirm your login email address spelling for an account check. 


Ash is a member of the GoTo Community Care Team.

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cameronjpu
Active Contributor

Re: Unwanted antivirus

I connect back to my computer via a different remote computer every time.  So if the setting relies on the cookie or cache saving the setting, it's a failure, and terrible programming besides.

 

Why do you keep insisting on trying to sell me something I keep saying I don't want?  Do you want me to go find a different remote support service that isn't such a pain?

AshC
GoTo Moderator

Re: Unwanted antivirus

@cameronjpu  Customer Support can always disable the flags for an entire account.  If you can't call directly in, feel free to PM me through this Community. 


Ash is a member of the GoTo Community Care Team.

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cameronjpu
Active Contributor

Re: Unwanted antivirus

I just don't understand the thought process of why you create problems for people and then make it hard to solve.  No, I don't have time to call because I'm out running my business all day.  I guess I will PM you, I don't understand why I have to do that since you know what I want already, but rules are rules.  Is there any way I can also "set a flag" to not get the NEXT annoyance?  When I want a product I go and get it.  There's no other service that I have ever used where they constantly pester me to buy other products and don't go away when asked.

cameronjpu
Active Contributor

Re: Unwanted antivirus

So, after Ash made me move the conversation to PM, she revealed to me that in fact there is no way to disable the come-on for the free, **bleep**ty, Bitdefender antivirus that I neither want nor need.  This piece of crap company sells an expensive remote desktop service that works well, and on top of it they SPAM their users with offers for free JUNK that they can't say no to without having it pop up again the next day.

 

All you Google users finding this post looking for help, I recommend finding another remote access solution.  Gotomypc might work well, but the company HATES you and sees you only as dollar signs.  They will trade your happiness for their goals any and EVERY day.

AshC
GoTo Moderator

Re: Unwanted antivirus

@cameronjpu  I apologize for the frustrations.  

 

Although most ads will be removed after checking the 'don't show this again' message, it can reappear if using a different PC.  These ads should not impede your connection flow when accessing your list of computers.  The desktop GoToMyPC Client App can also be used instead of the website to connect to host PCs, which doesn't have any ads at all.  


Ash is a member of the GoTo Community Care Team.

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cameronjpu
Active Contributor

Re: Unwanted antivirus

I use a different PC EVERY time I connect.  How stupid are your software developers?

cameronjpu
Active Contributor

Re: Unwanted antivirus

Well... interestingly, the setting that Gotomypc client should pester me every single time I disconnect from my host from a new client computer has been removed.  I'm torn here - I am obviously happy that the annoyance has been removed.  I am also annoyed at how much work it took me to accomplish it.  I am further annoyed/bemused by the fact that it simply happened one day, with no notice.  I am left with 2 options - either (a) my complaints are so insigificant to Logmein that they didn't see any reason (or have any recollection) to notify this thread of the change, or (b) they felt so ashamed of the problem that upon fixing it, they were embarrassed to claim solving it.  Kind of like when you see your toddler take a cookie and you mention to them that a cookie is missing, and suddenly an hour later, it has been returned silently.

 

I guess we will never know...