Title says it all. Even the "dont ask again" box on the new BT AV ad only applies per computer, so I still have to click it 3-4 times per day. This doesn't seem like any way to treat a customer, forcing them to continually deal with ads for your other service. I can tell you one thing, Logmein, Inc - because you force me to deal with these ads, I will CERTAINLY not be using LastPass or Bitdefender AV. Was that your goal? To make me hate those services? If so, job well done.
It's pretty crappy the way you try to push your antivirus on us. I get it, some muppets get bonuses based on the number of your antivirus installs, so they use shady tactics to get as many as possible.
But here's the thing, NOBODY likes that. It's like the Java updater installing Ask browser toolbar unless you notice and uncheck the checkbox. It's like Microsoft installing Teams on every Windows PC!
Tell us about your new product or service, but don't force it on us! Don't push it on us! Don't nag us about it!
It isn't enough to make me cancel the account, but it does put you in the running for worst company, right next to Comcast. If you guys use NPS scoring, mark me down as giving you a 1.
I'm sorry for the delays. In the next 10 days we will have admin options for disablement.
I am very hopeful we will have this in place earlier than that.
[UPDATE] The LogMeIn antivirus advertisement is disabled for all corporate end users, and is only seen by Administrators when they log in through gotomypc.com.
The ad will disappear when GoToMyPC subscribers click 'Do not show again' --- unless the end user clears their cache in between connections.
Just checking back in. I still receive the message. Now, maybe I have not hit "do not pester me again" in a while (since it did nothing to do so), so I just did hit that anti-pester button. I will check on the next computer that I use to connect. I am not optimistic.
Edit: nope, solution not done. It amazes me that a rep of the company would bother posting that it was solved when it clearly isn't.
I don't have a corporate account, just a normal "consumer" level one. Maybe that's your confusion. But this is PATHETIC.
Ads are still there. Want to give us another fake promise to remove them, and then claim they are gone when they are not? Or have you decided our complaints are not worth logmein's trouble. Should we keep working to find a replacement service or are you getting way too much great free press out of this terrible pestering pop-up ad for a service you're trying
And what's the deal with the solution being marked? It wasn't marked by me, did Ash do that? How crazy is that? Posts a fake solution, then marks the discussion closed?!?