Hi @Barbi1952
If you have entered the correct email address for the GoToMyPC login, you should receive a forgot-password communication within a few minutes, from the email "gotocustomercare@care.gotomypc.com".
If you're still having trouble gaining access, please call into Customer Support directly to confirm your identity: https://support.logmeininc.com/gotomypc/help/how-do-i-contact-customer-support-1107395211
Can you please DM me your username?