Hi @Barbi1952
If you have entered the correct email address for the GoToMyPC login, you should receive a forgot-password communication within a few minutes, from the email "gotocustomercare@care.gotomypc.com".
If you're still having trouble gaining access, please call into Customer Support directly to confirm your identity: https://support.logmeininc.com/gotomypc/help/how-do-i-contact-customer-support-1107395211
Ash is a member of the GoTo Community Care Team.
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