If you have entered the correct email address for the GoToMyPC login, you should receive a forgot-password communication within a few minutes, from the email "firstname.lastname@example.org".
If you're still having trouble gaining access, please call into Customer Support directly to confirm your identity: https://support.logmeininc.com/gotomypc/help/how-do-i-contact-customer-support-1107395211
Can you please DM me your username?
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