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Guru1
New Contributor

I purchased monthly plan by mistake while I was trying for trial version.

I purchased monthly plan by mistake while I was trying for trial version. Can I get refund as I just wanted to try GoToMyPc first and then purchase.

- I clicked on trial link and followed the steps and I was under the impression that the billing would start after 14 days of trial.
2 REPLIES 2
Michael16
Retired LogMeIn Contributor

Re: I purchased monthly plan by mistake while I was trying for trial version.

Hi Guru, if this purchase was made today, we can cancel and refund the plan. What email did you use to purchase?

Michael16
Retired LogMeIn Contributor

Re: I purchased monthly plan by mistake while I was trying for trial version.

I found your account was tied to the same email you used to register for these forums. I've cancelled and credited your account. You can now sign-up for the trial :).