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GlennD
GoTo Manager

Issue with iOS App and some Hosts on GoToMyPC Corporate accounts.

We identified an issue today with our currently live iOS app that is impacting our customers who have Client Authorization enabled.

What is the issue:
The latest iOS app (3.0.1113.0) is not able successfully connect to a computer which has Client Authorization enabled. The root cause of this issue is,
• We were using the device’s UUID (a unique identifier) for client authorization
• Apple deprecated the use of UUID, so we were forced to use some other method
• However that change was not made in this release so this feature has broken

Fix and workaround:
We will be submitting a new iOS app with the fix this week (best case scenario: tomorrow morning PST). Given that Apple will take a week to approve, customers should be able to upgrade to the new version to resume connecting to their computers on 27-Aug. In the meantime, the only way for the iOS app to connect to a host is if the external admin disables client authorization for that host.

We will announce the release of the updated iOS App here as soon as we have confirmation.
Glenn is a member of the GoTo Community Care Team.

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1 REPLY 1
GlennD
GoTo Manager

We have released an update to our iOS App to correct this issue.
Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!