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LogMeIn Contributor

Re: Mac shows up "Unconfigured"

@seanadb  OK, just to confirm, have you tested the connection from any other devices?

 

If the Host is the one running High Sierra, could you test by installing GoToMyPC fresh on another User profile there?

New Contributor

Re: Mac shows up "Unconfigured"

I've tried connecting from my phone and from my home computer, both of which list the host as Not Configured/Unavailable.

 

I could try installing on another user profile.  If it worked, what would that imply?  

New Contributor

Re: Mac shows up "Unconfigured"

Macs may not be compatible with a GoToMyPC feature called 'One-Time-Password', which can be disabled by a company administrator if needed.