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crmm
New Contributor

Multi Monitor Clients Freezing as of 7/7

I have four users out of 20 who report today that when they minimize their multi monitors and then try to maximize the session, their session and/or PC freeze.  If they are able to they can kill session via taskmgr but otherwise have had to reboot. 

 

* All have multi monitors (3-4) on Host PC

* All have multi monitors (2-4) on home PC

* One user reports 'Closed Unexpectedly' errors, others have no errors.

* Host event logs only show monblanking messages

 

One user provided his Home event logs and WER.

EventType=AppHangB1
NsAppName=g2viewer.exe
OriginalFilename=g2viewer.exe
TargetAppId=W:0006a1f336d621571f10d0cdd7597d9eafc700000904!00004a958ce3a10f0de3c7abccb736fef2942e5f3e15!g2viewer.exe
TargetAppVer=2020//06//24:12:00:53!5f621a!g2viewer.exe

FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=GoToMyPC Viewer
AppPath=C:\Users\Admin\AppData\Local\GoToMyPC\G2_2826\g2viewer.exe
ReportDescription=A problem caused this program to stop interacting with Windows.

 

Phone support had no info.  All users have been sucessfully connecting for months.  Problems started last night 7/6/2020

 

Any help whatever is appreciated.

4 REPLIES 4
3clicks
New Contributor

Re: Multi Monitor Clients Freezing as of 7/7

Same exact issue here... started earlier this week.

 

AshC
LogMeIn Contributor

Re: Multi Monitor Clients Freezing as of 7/7

Hi,

We are investigating reports of this issue currently and should have more info soon. 

crmm
New Contributor

Re: Multi Monitor Clients Freezing as of 7/7

Hi Ash,

Any update? We had to install another solution for some users since it was unusable.  Not sure if we need to move on and keep other solution?

Thanks

AshC
LogMeIn Contributor

Re: Multi Monitor Clients Freezing as of 7/7

@crmm While we continue the investigation, Customer Support can downgrade the affected users if necessary.