New win 10 Host PC has packet losses after a few seconds

[Jerry21]

I have been using Gotomypc from my home(Client) Win 7 PC for a year connecting to my office (Host) win 7 Pro PC with no problems - I just got a new office Win 10 Pro PC and now when I connect it is good for upto about a minute - then I get a drop packet error and the connection is locked up. I close gotomypc and reconnect and it works again for a short time. When using my office PC in my office, there are never any packet losses. - Is there something that has to be setup on the Win 10 Host to stop the packet losses?

[AshC]

Hi Jerry,
I apologize for the recent connectivity issues.

Could you try disabling the GoToMyPC Host Preferences for 'Direct Connections' under the 'Connection' tab?

[Jerry21]

Thank You Ash

I did disable the direct connection and it now works.

Thanks again for your help!!