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info1111
New Contributor

On my computer gotomypc keeps deleting itself. I download it again but as soon as my computer reboots it gets deleted. Any ideas anytone ?

I have a 2 computer subscription, but on 1 of the computers gotomypc continually deletes itself. I can download it again but as soon as my computer reboots it gets deleted. Does anybody have any ideas what I can do ?
1 REPLY 1
AshC
LogMeIn Contributor

Re: On my computer gotomypc keeps deleting itself. I download it again but as soon as my computer reboots it gets deleted. Any ideas anytone ?

Hello,
That behavior is indicative of some kind of security system or malware deliberately clearing out the GoToMyPC entries. 

What you can try upon your next reinstall is to save the file first, then run the file (from your downloads folder) as 'Administrator' by right-clicking the icon it's self.  In some cases, this will trigger an elevated level of permissions on a Windows system.