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Denise Costello
New Contributor

PC not powering on properly after installing GoToMyPc

My pc is set to boot up every morning at 7am. After installing GoToMyPc the power button is flashing an amber light/not powering on. Power options are set to always on for the pc, deleted temporary Java files, the preferences in GoToMyPc are set to 'disable sleep mode on host computer' Any other suggestions to try? Thanks
GoTo Manager

Hi Denise,

By default GoToMyPC disables Sleep and Hibernation mode on the Host, this is done because in these states the Host software is not running and there is no way to wake up the computer remotely so that you can connect to it. For assistance with this issue I would recommend calling our toll free Support:
Glenn is a member of the GoTo Community Care Team.

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