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New Contributor

Resetting password with out access to email account and do not have original password?

How do I reset login information with out current password? Last girl left and had it set up in her personal email address to have access at home to all of our records.
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LogMeIn Manager

Re: Resetting password with out access to email account and do not have original password?

Hi Cathy,

You will need to have the Credit Cardholder call our toll free 24/7 Support for assistance. I would recommend talking to them about switching to a GoToMyPC Pro account also.

 

 

Glenn is a member of the LogMeIn Community Care Team.

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1 REPLY 1
Highlighted
LogMeIn Manager

Re: Resetting password with out access to email account and do not have original password?

Hi Cathy,

You will need to have the Credit Cardholder call our toll free 24/7 Support for assistance. I would recommend talking to them about switching to a GoToMyPC Pro account also.

 

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!

View solution in original post