Hi there,
Since February we've noticed a bug with GoToMyPC and Dell Latitiude 7400 laptops.
The brightness adjustment does not work - this includes adjustment through fn keys, Windows 10 interface, and BIOS. This issue occurs on multiple machines with various different versions of Dell drivers.
The only way we've been able to resolve the issue has been to completely remove GotoMyPC from the device.
Please let me know if you need any additional details.
Thank you!
Were you on latest GTMPC build? Would you be able to share more details about build version and if there are any logs from the machines?
Hi there,
Thanks for the reply.
Yes - they've all been the latest version of GTMPC for months.
Here's the build we're using:
I should also note, that we've tried rolling back drivers and updating to latest versions as well.
Please reach out to care and ask for app upgrade to version 2921, and check the option marked in the attached screenshot to fix the issue.