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Active Contributor

Re: AMD Radeon Graphics Software causes Screen Blanking Error

I updated AMD drivers today by right clicking in device manager and rebooted. Same error. Driver version 26.20.11018.4005 dated 6/24/2019 (was dated 2018 before the update). AMD Radeon Pro WX 3100.

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LogMeIn Contributor

Re: AMD Radeon Graphics Software causes Screen Blanking Error

@eric24 Please confirm the Host GoToMyPC software build installed there.

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Active Contributor

Re: AMD Radeon Graphics Software causes Screen Blanking Error

10.2(2586)

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Active Contributor

Re: AMD Radeon Graphics Software causes Screen Blanking Error

So that is the same version as I have but my error has gone away.  I did install in the last week the full AMD software suite, have you installed any of that in addition to the driver?  I am just fishing wondering why mine has stopped being an error and yours has not.  I am sure Ash can lend some insight as well.

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Active Contributor

Re: AMD Radeon Graphics Software causes Screen Blanking Error

So here is a new twist.  I had not been getting the error when I logged in remotely but I had not actually logged in while sitting at the computer giving the error.  I did that just a few minutes ago (accessed the computer via my iPad while I sat in front of it) and it did not blank the screen on my computer. My mouse and keyboard were disabled on the computer as it should be from settings but the screen was totally visible. So, it appears I am not getting the blanking error any longer but the screen does not blank and anyone sitting there can see all that is being viewed.

 

When I logged out of the remote session it locked the computer screen as it should. 

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Active Contributor

Re: AMD Radeon Graphics Software causes Screen Blanking Error

My install upgraded to 10.2 (2652) as of this morning.  Not sure what got changed as there was no log file with it, perhaps this will solve the problems.

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Active Contributor

Re: AMD Radeon Graphics Software causes Screen Blanking Error

Upgraded to 10.2 (2652)  no effect, tried it from host to client and reverse. Also now neither the Windows 10 Night Light nor f.lux work at all unless i uninstall gotomypc completely. How do I downgrade to the previous version?

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Active Contributor

Re: AMD Radeon Graphics Software causes Screen Blanking Error

did a system restore to go back to 10.2(2586). now f.lux and night light work again. 

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Active Contributor

Re: AMD Radeon Graphics Software causes Screen Blanking Error

Still having problems. Tried upgrading to 10.3 (2714) from 10.2 (2586) and had same issue as I had when I tried upgrading to 10.2 (2652): GotomyPC disables the Night Light in Windows 10 both builds 1903 and 1909. Uninstalled Gotomypc and Night Light immediately started working again. Reinstalled 10.3 (2714) and Night Light broken again. Updated the AMD  Radeon Pro WX 3100 driver but no change. Only thing that works is restoring image back to 10.2 (2586). Please fix this. 

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Active Contributor

Re: AMD Radeon Graphics Software causes Screen Blanking Error

This continues to be a problem for me as well.  AMD Radeon.  Most recent build of GoToMyPC (10.3 (2714) and most recent build of AMD Radeon software.  

 

Screen blanking does not work.  The software guys at GoToMyPC seem to have in a prior update disabled the popup that tells me screen blanking does not work so I thought it was fixed, but, logging in to my host computer from a laptop while watching the host shows me that it indeed does not and when connected everyone can see anything I am doing (although the keyboard and mouse function is disabled).

 

Can we get this fixed please, it's been a year of people asking about this.