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J.1
Active Contributor

Sorry, we were unable to connect to your computer. Please try again in a few minutes.

I have two users who were in Gotomypc this morning, then lost connectivity. Attempts to connect to their machine now get the error message 'Sorry, we were unable to connect to your computer. Please try again in a few minutes'. This happens to any authorized user who attempts to connect- they click the connect button, then get that message, whether they are the machine owner or an authorized shared user.

 

I have restarted the Gotomypc service on both boxes. The problem still happens.

Tags (2)
5 REPLIES 5
jenny17
New Contributor

Re: Sorry, we were unable to connect to your computer. Please try again in a few minutes.

I am having the same issue. Can anyone help as soon as possible??

cnc006
New Contributor

Re: Sorry, we were unable to connect to your computer. Please try again in a few minutes.

I am having the same problem as well. Any help?

mwf369
New Contributor

Re: Sorry, we were unable to connect to your computer. Please try again in a few minutes.

All of our users are getting this error as well, and are unable to remote it.

 

When will this be fixed? 

JaNiceP
New Contributor

Re: Sorry, we were unable to connect to your computer. Please try again in a few minutes.

I am having the same issue.

JaNiceP
New Contributor

Re: Sorry, we were unable to connect to your computer. Please try again in a few minutes.

It is working now.