Hi J.1,
This might be caused by their Performance setting in the Host software. Can you ask them to move the slider to the right and test again?
This occurs with Logmein as well. I think there is a new layer of WDM that is not available via the current methods of screencasting in GoToMyPC and LMI.
Alas, this didn't work- we tried with two different affected computers. Thanks anyway.
My clients and I have been experiencing similar behavior with the MS Teams Desktop version. If we are in the same domain we cannot receive each other's MS Teams request Screen Shares, but if my client is in a G2MPC session within their domain, and I am in my local domain at my home office desk without G2MPC I will be able to receive and accept the screen share. Then the next issue is with mouse control. If using the different domain scenario, and I request mouse control from my client inside his G2MPC session he never gets the request. What he sees are two additional windows on his taskbar under Teams. One is an entirely black window, and the other window is a narrower black bar with the heading "Sharing Control bar". I can see this also because I do see his screen, I just can't control it. A workaround they found for being in G2MPC and their same domain is using the web version for just a share screen, no mouse control is available. For mouse control they will use their local domain home PC's with MS Teams desktop installed on it for Sharing the screen and giving Mouse Control while their G2MPC session is a browser window to their Office Workstation in their domain.
