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Nathanael Kroek
New Contributor

The picture seems to be a bit blurry, is there any way to fix this?

Picture Quality
7 REPLIES 7
GlennD
GoTo Manager

Hi Nathanael,

The GoToMyPC Viewers have a number of options you can use to configure the way you view your Host computer screen. By default the viewer will open as a window in scale to fit mode, this would be why it looked blurry to you. If your Host computers resolution is the same as the client computer you are connecting from, making the GoToMyPC Viewer full screen will fix the issue. http://support.citrixonline.com/en_US/gotomypc/all_files/GTC040001
Glenn is a member of the GoTo Community Care Team.

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lakshay_sharma
New Contributor

It does not. Both my laptop and the work PC are at 1920*1080 resolution but it loads the window at 80% zoom. If I choose to see the actual size, then it shows the host screen bigger than the laptop even though they're both the same size!

I have confirmed this with all my colleagues and they have the same problem. It causes great discomfort and strain on eyes and hence should be taken seriously for a company solely based on a promise of a reliable remote working environment.

Seeing that the thread I'm posting in is 5 years old, one would imagine this would have been fixed by now.

bdudgeon
New Contributor

Any updates on this?
AshC
GoTo Moderator

@bdudgeon Can you share with us what system you are using, with what display types and GoToMyPC version installed upon the host? 


Ash is a member of the GoTo Community Care Team.

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CLO888
New Contributor

I encountered same problem. The new laptop is ASUS the screen is very very blurry much worse than my old laptop purchased years ago.

AshC
GoTo Moderator

@CLO888  Can you tell us what the display settings are currently between the client and host computers? 

 


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CLO888
New Contributor

Both host and client resolution is identical 1920 * 1080 pixel