Hi Stacy,
Some of our older versions of GoToMyPC have trouble updating to our latest releases. Please uninstall the GoToMyPC from your Host PC using Add/Remove Programs then:
- Log into your account on the website
- On the My Computers page click
Options next to the Host nickname
- Select
Remove - You should then see Install
GoToMyPC or Set Up this Computer - Go through the normal install procedure (you can reuse the nickname and access Code you had before).
Glenn is a member of the GoTo Community Care Team.
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