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New Contributor

Unable to register computer

I am trying register a new computer, when I login from the browser it logs in fine, but when I try to login from the gotomypc software it says login does not match password.
2 REPLIES 2
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LogMeIn Contributor

Re: Unable to register computer

Hi Heather,
Sorry for the difficulty there.'

Has this Host computer ever had GoToMyPC before?
Have you tried a fresh re-install to see if your credentials are accepted?

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New Contributor

Re: Unable to register computer

Hi Ask

I called support, and they told me to uninstall and then reinstall and that did the trick.

Thanks!